If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. We’ve spent hours on the phone and ea. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Activation date. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. I've spoken to complaints and they suggested that there is an issue with the exchange, but nobody seems to be able to explain what the issue is and how it is going to be resolved. com & Community; Broadband. I am currently in the process of switching from BT to Sky. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Please remember, there’s always a £35 activation fee for our services. If this isn't the case the first thing to try is restarting your hub. 677 Mbit/s. . I got confirmation from both BT and Sky that my phone line and broadband woul. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. So I made a phone call today to activate it, then in the p. Changing your activation or start date. So placed the order on 22nd June. 95 setup cost depending on the package. I did a speed test right after I got the confirmation text earlier today. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Option 2. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. We waited but the broa. . Activation of Broadband confirmed, but no broadband service and told to wait three days. com & Community; Broadband. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. Your activation date isWell it's supposed to be today before 12pm and I'm still waiting just under 4 hours to go but I'm not holding my breath after reading of similar problems regarding BT broadband activation I've even had the email confirming I've got broadband but no we haven't , tempted to cancel this and go with skyLearn about BT Sport, available with Broadband. For the home; For business and public sector. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Hi there. Watch over 70 Freeview channels as well as. Download the My BT app today to get more from your account and products and services. Offer ends 07/12/23. . Browse . Activation was set to be on the 19th. The Openreach database is primarily attatched to a phone number, that is their USO. Hello, Me and mother currently have not recieved internet for an entire month. 3. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. Another Xbox Pass Account Issue. Let us know your problem so that we can get you back up and running. No upfront costs. com over the next 3 months though - offers come up frequently, and there's no rush to move straight away. Long story short. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. 20-02-2023 04:51 PM. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. If your activation or start date is delayed, we'll let you know by text, email, or phone. . 5m ethernet cable we’ll send out with your box. Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. My broadband and phone was supposed to activate 4th April. in Broadband activation 20-06-2023; After activation sync speed dropped. Download the My BT app >. If it is, troubleshoot your broadband or call us at 0800 800 150. You can easily connect the hub yourself. Signed up 2 weeks ago and activation was today. 99/month when bundled with Fibre 1 superfast broadband thereafter. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. . Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. Until today I paid for Sky ADSL2+ broadband for her. - we're still waiting to activate your broadband. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Connecting to broadband for the first time. Great all round service from BT and Sky. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. My activation date was on the 5th of November. . Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. Moving to Digital Voice. An activation fee of £20 is required, alongside a postage cost of £9. . Transferred to technical team, and prompty cut off. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. Set up your BT internet in 8 simple steps. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. BritBox is an on-demand streaming service for UK TV boxsets. Confused about broadband activation. Option 2. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. . 0 Ratings. On 17/06 BT support team told me that there is a glitch in the orde. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. 1. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. I called bt again and was promised it would be on by. . So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. 3. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. We don't no when you will be activated. Month 4 from £32. . So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. This activation date was then missed with BT customer services say there had been a. Check BT availability. The best way to ha. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. The only BT Employees are the forum moderators. You’ll still need to give 2 weeks notice before your moving date. This is a small network termination point. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. Hi all, I have a new build property. Choose a category. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). although I was given a date of 4th May as my new activation date, I am still. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. 16th December - Not c. Activation date was set for 7th of October. Edit - No issues listed on the service status page. My 'live' date is tomorrow. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. 900 Mbps Upload + Download. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. However by restarting the O. I've just got of the phone to customer support having been told that there was a 'problem. . First of all apologies for the long post but here goes. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. . It may not have been connected through at the exchange. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. Not even explaining what the problem is . BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. I am currently in the process of switching from BT to Sky. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. If you need any further help please let us know. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. Re: Activation Date/BT already a nightmare. I was given an activation date of 20/01/2014. Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. . . This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 99 delivery charge. . . Vodafone is terrible at communicating updates to the customer. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Get ready. Get our superfast unlimited fibre broadband. This will help to keep you safe while browsing online. . I set the router up early in the morning and it was blue straight away and working. New 24-month BT Broadband contract required. Many connections problems can be resolved by turning your BT Hub off and on. 1. Home setup, Wi-Fi & network discussions. skip to search. Activation day. He gives me a rout. Open discovery+ and choose Sign In. Bills & Packages. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. Transferred to technical team, and prompty cut off. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. . Then after that, pushed to the 27th. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. To take your BT services with you when you move home, please let us know you're moving. That. Does anyone know what we can do? We. So you can get a better wi-fi signal from your basement office to upstairs. Landline; BT Mobile; Email. For more information, press Dismiss". So I'm waiting patiently for any news, bu. . Enter your BT ID username (it's usually your email address). Hi I moved to a new house with planned service activation for 30. Connect to our 4G mobile network for browsing, streaming and downloading. The phone number will not show on the checker as it does not come over copper. You'll need your. Call backs ar. Track my order >. BT Activation issues; Options. Options. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. BT Fibre broadband / BT activation date passed. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. No one turned up on the date. Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. Email. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. However, there is usually a £9. Most of our contracts are 24 months, but we do have some that are 18. 2: Seeker. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. Is disgusting! Im going through the same thing right now. Hi all, I am posting here as my last resort. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. My Phone. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. Community; Community;. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Our network reaches over 99% of the UK, so we've got you covered. 16th December - Not c. 24 month contract. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Re: Broadband Service Activation Query. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. You can also watch Prime Video on thousands of eligible devices, such as. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. My activation date was yesterday. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Re: Activate Discovery plus. 5cm in size. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Plusnet charges £49. This might happen because your BT Broadband is new, and your service isn't live yet. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. Scam calls. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. 5 days x £5 = £25. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Cheers John Jun 25, 2021. Openreach deal with all providers apart from Virgin Media, who have their own. Contact us and ask for an upgrade to our current recordable TV box. I got confirmation from both BT and Sky that my phone line and broadband woul. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. Pay only £1/month for the first three months of your broadband and TV package, then just £50. I hope the issue is resolved shortly. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Scam alert: COVID: The UK-GOV has issued a payment of £349. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. 3. 95 setup cost depending on the package. Stream eye-opening documentaries, must-see reality, and exclusive Originals. BT TV is only available to broadband. Once you're connected, open the app and log in with your BT ID. I put it into a socket positioned. On the day of your visit. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. In most cases we can switch on your broadband without you needing to be home. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. BT have been no help at all just saying this is a problem with openreach. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. Hello, I changed my broadband from Fibre 1 to Fibre with BT Halo 3 and turned off landline. If you’ve got one of these, try these checks. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Since then and currently speed has reduced to c 11Mbps. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. Hi , I am so sorry for the delay in getting your services activated. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. To check your mobile signal status, use the EE coverage and network checker. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. com & Community; Broadband. Moving home. Fix broadband problems. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. Its no use phoning as I am just pass from dept. . Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. My engineer visit and activation date was scheduled for 26/7/23. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. Email;Full fibre 500 activation. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. You’ll get our best-ever TV box. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. Pay monthly phones; Pay as you go phones; Apple. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Connect to our 4G mobile network for browsing, streaming and downloading. BT are supposed to activate my home broadband on 15/06 . The Lounge; BT. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. BT. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. Full fibre 500 activation. . For the last 3 hours been trying to contact vodafone through phone and live chat. Openreach FTTP became available to order a month ago. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. You should be able to. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. Welcome to Hybrid Connect. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. Contact us. The smart hub arrived. The box is around 13cm x 11cm x 2. This is just a customer to customer help forum, everyone here, including myself, are just customers. YouView from BT. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Broadband service has been satisfactory since my connection on 17 Aug. Home phone including Digital Voice; BT. BT. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. . Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. If same thing happens to me I will just cancel straight away. Since then and currently speed has reduced to c 11Mbps. Check BT Broadband service status. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. Activation Day - Still no internet or dial tone. That is where your problem started. Sounds very odd, e. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. Track your order and delivery. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. It goes up to 25x faster than our standard fibre. I waited a few days and still not. LukeH2022. broadband activation has been delayed for 2 weeks. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. . The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. Call BT. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. Had an email saying activation date and engineer visit for the 13th July 2016 (today). When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. 1. Home phone including Digital Voice; BT. Check the black cable with the grey connectors on the end is. Your options. Then select ‘ Add Game Pass Ultimate’ to get set up. They are building. Enter postcode to see availability. 99. The sales person said he will make the new order. Re: TNT Activation. . So, reading other posts, I am not alone with my recent activation issues. She has been with BT for landline for years (well over 30 years). Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). You have been temporarily locked out. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. so there was no issues there… now all there was to do was wait for it to be activated. What is more likely is that EE had their own broadband equipment in the exchange, and this need. . Signed up 2 weeks ago and activa. Reading the posts above, it sounds like many others have had the same problem as me. Back to Top. . Keep an eye on bt. Make a. Ask the BT Community. Quality of ServiceFirst of all apologies for the long post but here goes. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. If your BT broadband home network is playing up, you're not alone. The engineer came and there was no issues raised however the activation did not occur. He gives me a router to take home and I cancel with BT. To sign in on your BT TV device, follow the steps below. BT customer service phone numbers (broadband, mobile or phone line) problems. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. For the first week I was getting download speeds c 19Mbps. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. There may be a delay if the cabinet is full, and BT Retail are waiting for a port to be free. We're proud to use the EE network for our mobile service.